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Advances in Developing Human Resources
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Technology’s Return on Investment

Jack J. Phillips

Patti P. Phillips

The problem and the solution. The increasing use of Internet and Web-based information technology (IT) tools in the modern workplace has heightened the need for a comprehensive return on investment (ROI) methodology that can be used with the spectrum of IT project implementations. This chapter presents an ROI process that can be implemented along with most technology projects.

Advances in Developing Human Resources, Vol. 4, No. 4, 512-532 (2002)
DOI: 10.1177/152342202237526
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