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Developing Organizational Learning Capacity in Crisis Management

Department of Educational Administration and Human Resource Development at Texas A&M University

The problem and the solution. The impact of crises on organizations and individuals has been stronger than ever. Despite increasing recognition of the effects of crisis events, most organizations are found not adequately prepared in managing crises. The increasingly frequent occurrence of organizational crises exemplifies the need for human resource development in preparing organizations and their members for crisis situations. However, very little effort has been made in this direction. Recognizing the dynamics and interconnectedness of crisis management, organizational learning, and organizational change, this article proposes an integrated model of organizational learning for crisis management that will likely strengthen organizational capacity and resilience in coping with crises and resultant changes.

Key Words: crisis management • organizational learning • organizational change

This version was published on June 1, 2008

Advances in Developing Human Resources, Vol. 10, No. 3, 425-445 (2008)
DOI: 10.1177/1523422308316464


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