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Linking Crisis Management and Leadership Competencies: The Role of Human Resource Development

University of Michigan Ross School of Business

Erika Hayes James

University of Virginia Darden Business School

The problem and the solution. Most executives are aware of the negative consequences associated with an organizational crisis and focus on communications and public relations as a reactive strategy. However, many neglect the other leadership responsibilities associated with organizational crises.This may result from lack of formal training and on-the-job experiences that prepare executives to lead crises. Executives who enable their organizations to recover from a crisis exhibit a complex set of competencies in each of the five phases of a crisis—signal detection, preparation and prevention, damage control and containment, business recovery, and reflection and learning. In this article, through the use of qualitative research design and the analysis of firms in crises, we examine leadership competencies during each phase of a crisis. In addition, this article links the important role of human resource development to building organizational capabilities through crisis management activities.

Key Words: crisis management • leadership competencies • crisis leadership

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				H. M. Hutchins and Jia Wang Organizational Crisis Management and Human Resource Development: A Review of the Literature and Implications to HRD Research and Practice Advances in Developing Human Resources, June 1, 2008; 10(3): 310 - 330. [Abstract] [PDF]