This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Citation Map Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Google Scholar Articles by Reilly, A. H. Social Bookmarking                   What's this?

The Role of Human Resource Development Competencies in Facilitating Effective Crisis Communication

Loyola University Chicago

The problem and the solution. Effective crisis communication is one of the key components of effective crisis management, and this article describes key human resource development (HRD) competencies that facilitate crisis communication. Research from organization development, crisis management, and crisis communication is used to provide an integrated framework for studying crisis communication that emphasizes the role of HRD in coping with crises. A repertoire of techniques for crisis communication is provided, together with recommendations for companies seeking to enhance their firms' crisis management capacities through communication. Implications for HRD practice, theory, and research are provided.

Key Words: crisis communication • human resource development • change management

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?